FAQ
About Olive View FCU
What are the branch hours?
Monday – Friday: 7:30am – 4pm
Closed on Saturdays and Sundays.
2nd Tuesday of every month we open at 10am due to staff meeting and training.
How do I sign up for Online Banking?
- Go to www.OliveviewFCU.com homepage (Must be on a desktop to Enroll, AFTER enrolling you may use any device)
- Click on Enroll Online & enter your Member Account Number
- Enter the LAST four digits of your Social Security Number
- Enter your COMPLETE Social Security Number
- Enter your Street Address “NUMBERS” ONLY
- Enter your Email Address
- Enter a Logon ID (username)
Enter a Security Code (password) - Enter a Security Phrase (this is to help you recognize that you are logging into the correct account)
- Choose 3 Security Questions that you will remember the answers to. *Please write down answers as they were typed (case sensitive) or print before moving on.
Once you see your account overview, this means you have successfully enrolled and can now use the same Logon ID and Security Code to log in through our Mobile Application.
Loans
What do I need to apply for a loan?
Please send a completed loan application with your two most recent paystubs or proof of income. If you are self employed or retired, please call our office for the list of documents needed.
I just got a Loan but I can't see it on my mobile app, what do I do?
Please log into your online banking from a desktop to allow your account to refresh. Afterward, log in to your mobile app, where your loan should now be visible.
How long does it take to get an answer?
The processing time for a complete application is 1-3 business days.
What if I get offered a better rate elsewhere?
We can beat/match rates! Please provide us with the approval showing your name and the rate offered so that we can best assist you.
If I am approved for a loan, do I have to take it?
No, there is no obligation.
DEBIT & CREDIT CARDS
Phone Numbers
Visa Debit/ATM Card: (888) 241-2440 Visa Credit Card: (800) 237-6211 (Main Phone Number)*If traveling out of state or the country, please notify us and any other financial institutions you may have with the location of the trip and the dates, so that the card is not blocked when traveling.
How do I apply for a Visa Credit Card?
Learn about our Visa Credit Card and Download our Visa Application here. Remember to submit it with your proof of income, just like our loan applications.
How do I activate my Visa Credit/Debit Card?
Credit Card: Call the number on the card you receive. Debit Card: Call the number on the paper the card comes with. If you have any questions about activating your card, please call our office.
What if I lose my card?
Go to our Contact Us page for correct phone numbers. Replacement fees are listed in our Fee Schedule.
How do I locate a nearby no-surcharge ATM?
Does the credit union have access to my PIN?
No, the credit union does not have access to your PIN and canoot recover it if you misplace/forget it. If you forget your PIN and need a replacement, please call our office to verify your information and have a new one mailed to you. Replacement PIN are sbuject to a fee, please see our current Fee schedule.
I blocked my card from Incorrect PIN entries, what do I do?
Call our office at (818) 367-1057.
What is the maximum cash that can be withdrawn from an ATM?
$500 per day for debit cards. $300 per day for Visa credit cards.
What is the maximum amount for point-of-sale purchases?
$1000 per day. Please call our office if you need to spend more than this in one day. Visa credit cards are subject to their credit limit.
My card is about to expire, when will I receive a new one?
Debit cards are re-issued in the beginning of the month that they are set to expire. Your current card will be valid until the end of the month it expires. Replacement cards will be mailed to the address on file. Please contact us if the address and/or phone number has been changed.Please activate new card as soon as it is received. PIN will remain the same. Visa Credit Cards are re-issued the month prior to expiration.If you do not receive your replacement card, please call our office for further assistance.
FAQ
MY ACCOUNT
How do I set up direct deposit?
For LA County Employees you have two options:
(1) fill out and sign and LA County Direct Deposit form and submit it to LA County Payroll with an Account Verification Letter attached.
(2) Log in to your LA County site where you can get your paystubs and there is a place for you to enter your full account number and routing number.
How do I set up a portion of my check to be deposited?
We offer Payroll Deduction, which comes in on the 4th & 19th of every month. Please contact our office with the amount you want taken each paycheck and we can email you a Payroll deduction card to sign or you can sign the card in person.
When is my LA County Payroll Direct Deposit scheduled to come in?
Paydays are the 15th & 30th of the month and direct deposits will post on the 14th & 29th of the month. If these days land on a holiday or weekend, then the deposit will be in the Friday/business day before.
What if I find a mistake on my statement?
Please contact the credit union as soon as possible to explain the situation. Disputes need to be made within 90 days.
How do I place a stop payment?
All stop payment forms are available on our Forms site. Forms must be completed and submitted 24 hours prior to the item posting to your account. Forms can be emailed, faxed or signed in person. Stop payment requests are subject to fees and the current fee can be found on our Fee schedule.
What is a “Check Hold”?
All checks are subject to be placed on hold. Checks can be held up to 7 business days. Checks deposited via an ATM automatically placed on hold. If you want to see if there will be hold on a check, please contact our office prior to depositing the check through an ATM. If deposited at the branch, the teller will notify you of any holds prior to deposting the check.
Can I get copies of statements from previous months?
Yes, please call our office if you are not enrolled in e-statements and copies can be emailed to you or picked up in person. Copies are subject to fees. Please see Fee schedule for current rates.
Can I get a copy of a check I wrote?
If you have online banking, please log in through the website. Once you are in, review your checking account history and the check number should be hyperlinked, click on the check number and it should pull the copy for you for FREE. If you are not able to get the check from there, please contact us and we can pull a copy for you. Copies we pull are subject to fees. Please see Fee schedule.
I have a check made payable to someone who is not on my account. Can I deposit it?
We are sorry to say that we don’t accept third party checks.
Can I transfer funds from my Olive View Account to an account at another financial institution?
Yes, you can fill out a wire transfer form. This service is subject to fees. Please see Fee schedule.
What is the maximum cash withdrawal limit at the branch?
$2000 per day per member. If you need additional funds, please call the credit union in advance if possible. Additional amounts can be withdrawn in the form of a cashier’s check, but additional cash is not guaranteed.
How do I change my address?
Please send us the Change of Address Form with your new information or log in to your online banking and send us a message with your updated information. If you need us to email you the form, please contact our office for assistance or email us at oliveview@i-lovemycreditunion.com
Can minors have accounts?
Yes, please call our office for more details.
What if I am on Chexsystems?
You are still eligible to open an account with us.
What is a dormant account?
A dormant account is one that has not had any activity from 1-3 years. We will notify you once your account has become dormant to help you reactivate your account with us. By state law, all financial institutions must escheat or give funds in the accounts that have been dormant for 3 years to the state. This is a good reason to keep us up to date with your current address and phone number. Dormant accounts are subject to fees. Please see Fee Schedule.
Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government Agency National Credit Union Administration, a U.S. Government Agency.